Effects of mediator competence and mediation process on user satisfaction with child custody, finances, and property outcomes
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AbstractThis study draws on survey data from 205 family mediation service users concerning their satisfaction with the outcomes of mediation to address two research questions: (a) how satisfied are service users? and (b) what factors account for users' satisfaction with the outcome of child custody arrangements and the allocation of finances and property? Overall, users' level of satisfaction with outcomes was high. While the mediation process explained a significant variance in satisfaction with the outcomes for child custody and for finances and property, the mediator's perceived professional competence did not predict user satisfaction with the outcomes for either issue. This study contributes to our knowledge on the significance of mediators' process skill, specifically their calm and clear responses to the socioemotional needs of the mediated parties, on the service outcomes for both types of dispute. The implications for mediation training are discussed.
Acceptance Date02/06/2019
All Author(s) ListMooly Mei-ching Wong, Joyce Lai-chong Ma, Rhea Rui Yuan
Journal nameAsian Social Work and Policy Review
Volume Number13
Issue Number3
Pages242 - 251
LanguagesEnglish-United Kingdom
Keywordsfamily, mediation process, professional competence, regression analysis, satisfaction

Last updated on 2020-02-07 at 03:25