Managing verbal and embodied conduct in telephone-mediated service encounters
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All Author(s) ListDavid Matthew Edmonds, Ann Weatherall
All Editor(s) ListPilar Garcés- Conejos Blitvich, Lucia Fernandez-Amaya, Maria de la O Hernandez-Lopez
Book titleTechnology Mediated Service Encounters
PublisherJohn Benjamins
Pages71 - 96
LanguagesEnglish-United Kingdom

Last updated on 2020-25-05 at 00:26