Exploring the Psychological Impacts of Service Recovery Strategies on Potential Customers
Refereed conference paper presented and published in conference proceedings


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Other information
All Author(s) ListChan Elisa, Lisa C. Wan, Maggie Y. Chu
Name of ConferenceGlobal Marketing Conference 2018
Start Date of Conference26/07/2018
End Date of Conference29/07/2018
Place of ConferenceTokyo
Country/Region of ConferenceJapan
Year2018
LanguagesEnglish-United States

Last updated on 2018-29-11 at 16:13