Views and Experience on Patient Engagement in Healthcare Professionals and Patients — How Are They Different?
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AbstractA patient-centered approach is used to build a therapeutic alliance between patients and the healthcare professionals in care process which should be supported by a good engagement of both parties. The study aimed to explore the gap between healthcare professionals and patients on patient engagement in hospital. It was a cross-sectional survey. 2774 doctors and nurses from Department of Medicine of public hospitals completed the self-administered
questionnaire and 1042 patients discharged from corresponding wards completed the telephone interviews. Participants were interviewed using structural questionnaires. The Mann-Whitney test or Pearson’s chi-square test was used to analyze the agreement between health-care professionals and patients on the views and experiences of patient engagement. A difference was considered to be statistically significant when the p-value was <0.05. Although both groups valued the importance of patient engagement, there was a discrepancy on understanding, views and experiences. More healthcare professionals particularly in nursing were concerned about the possible negative impact of the engagement. The majority of healthcare professionals reported that they engaged well with patients, and perceived more difficulties than patients did. The findings highlighted the mutual understanding of patient engagement, involvement and challenges encountered by both groups in Department of Medicine, which was crucial in efforts to provide meaningful patient engagement in regards to jurisdictions, health system, specialty, discipline and background of patients. It provided insight that a collaborative strategy involving both healthcare professional and patients might be an alternative approach to improving patient engagement.
Acceptance Date30/05/2017
All Author(s) ListWong ELY, Lui SF, Cheung AWL, Yam CHK, Huang NF, Tam WWS, Yeoh EK
Journal nameOpen Journal of Nursing
Volume Number7
Issue Number6
PublisherScientific Research Publishing
Pages615 - 629
LanguagesEnglish-United Kingdom
KeywordsPatient Engagement, Patient Satisfaction, Patient Experience, Patient Centered Care

Last updated on 2021-14-09 at 00:13