A Two-Step Model of Service Dissatisfaction: Theory and Evidence
Invited conference paper presented and published in conference proceedings


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Other information
All Author(s) ListWAN, CHUN YING, CHAN Hak Sin
Name of ConferenceAssociation for Consumer Research Conference
Start Date of Conference27/09/2006
Proceedings TitleAssociation for Consumer Research Conference
Detailed descriptionorganized by Association for Consumer Research Conference,
Year2006
Month9
Day27
Pages1
LanguagesEnglish-United Kingdom

Last updated on 2018-20-01 at 05:05