Crisis management and recovery: How restaurants in Hong Kong responded to SARS
Publication in refereed journal

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摘要The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future. © 2004 Elsevier Ltd. All rights reserved.
著者Tse A.C.B., So S., Sin L.
期刊名稱International Journal of Hospitality Management
出版年份2006
月份3
日期1
卷號25
期次1
出版社Pergamon Press
出版地United States
頁次3 - 11
國際標準期刊號0278-4319
語言英式英語
關鍵詞Crisis management, Hong Kong restaurants, Recovery, Response to SARS

上次更新時間 2020-11-08 於 01:27