The influence of emotional dissonance and resources at work on job burnout among Chinese human service employees
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AbstractThe authors extended Hobfoll's Conservation of Resources (COR) model to examine the influence of emotional dissonance and work resources on burnout among 392 Chinese human service employees. Bivariate correlation results showed that emotional dissonance correlated positively with display rules and burnout, but negatively with work resources, specifically, satisfactory work relations and job rewards. Results of structural equation modeling analyses supported the extension of the COR model to study the dissonance-resources-burnout association. In the revised model, display rules had a direct impact on emotional dissonance, which in turn influenced burnout indirectly through the mediation of work resources. Limitations of the study and implications for work stress management are discussed. © (c) 2007 APA, all rights reserved.
All Author(s) ListCheung F.Y.-L., Tang C.S.-K.
Journal nameInternational Journal of Stress Management
Year2007
Month2
Day1
Volume Number14
Issue Number1
PublisherAmerican Psychological Association
Place of PublicationUnited States
Pages72 - 87
ISSN1072-5245
eISSN1573-3424
LanguagesEnglish-United Kingdom
KeywordsConservation of resources model, Emotional dissonance, Human service employees, Job burnout, Work resources

Last updated on 2021-17-02 at 00:11