Using Simulation to Analyze Patient Flows in a Hospital Emergency Department in Hong Kong
Refereed conference paper presented and published in conference proceedings


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AbstractThis paper presents a case-study of applying simulation to analyze patient flows in a hospital emergency department in Hong Kong. The purpose of our work is to analyze the impact of the enhancements made to the system after the relocation of the emergency department. We developed a simulation model (using ARENA) to capture all the key relevant processes of the department. Using the simulation model, we evaluated the impact of possible changes to the system by running different scenarios. This provides a tool for the operations manager in the emergency department to "foresee" the impact on the daily operations when making possible changes (such as, adjusting staffing levels or shift times), and consequently make much better decisions. © Springer International Publishing Switzerland 2014.
All Author(s) ListRado O., Lupia B., Leung J.M.Y., Kuo Y.-H., Graham C.A.
Name of ConferenceInternational Conference on Health Care Systems Engineering, HCSE 2013
Start Date of Conference22/05/2013
End Date of Conference24/05/2013
Place of ConferenceMilan
Country/Region of ConferenceItaly
Detailed descriptioned. by A. Matta, J. Li, E. Sahin, E. Lanzarone and J. Fowler.
Year2014
Month1
Day1
Volume Number61
Pages289 - 301
ISBN9783319018478
ISSN2194-1017
LanguagesEnglish-United Kingdom

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