Congruence Effects in Post-crisis CSR Communication: The Mediating Role of Attribution of Corporate Motives
Publication in refereed journal



摘要Corporate social responsibility (CSR) has grown on the corporate agenda and is at the heart of today’s corporate culture. While much research has examined CSR strategies and effects, the effects of post-crisis CSR communication have received relatively little academic attention. Therefore, this paper uses two experimental studies to examine several key contingency factors that influence consumers’ responses to post-crisis CSR initiatives. Results suggest that consumers demonstrate more favorable responses when a company launches a CSR initiative congruent with the crisis issue, or when the crisis is the result of an accident rather than a transgression. Further, the congruence between the crisis issue and the pre-crisis CSR initiative moderates the consistency effects between pre- and post-crisis initiatives. Such findings should be understood by considering the mediating role of corporate CSR motives’ consumer attributions, which was evidenced in this study. This study theoretically contributes to an improved understanding of the underlying mechanism of the post-crisis CSR information process and managerially contributes to the strategic development of effective post-crisis CSR initiatives given a particular situation.
著者Kim S, Choi SM
期刊名稱Journal of Business Ethics
頁次1 - 17
關鍵詞Congruence, Corporate crisis, Corporate social responsibility, Crisis type, CSR motives

上次更新時間 2021-13-10 於 01:10