Implementing the balanced scorecard using the analytic hierarchy process & the analytic network process
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AbstractThe balanced scorecard (BSC) is a multi-attribute evaluation concept that highlights the importance of non-financial attributes. By incorporating a wider set of non-financial attributes into the measurement system of a firm, the BSC captures not only a firm's current performance, but also the drivers of its future performance. Although there is an abundance of literature on the BSC framework, there is a scarcity of literature on how the framework should be properly implemented. In this paper, we use the analytic hierarchy process (AHP) and its variant the analytic network process (ANP) to facilitate the implementation of the BSC. We show that the AHP and the ANP can be tailor-made for specific situations and can be used to overcome some of the traditional problems of BSC implementation, such as the dependency relationship between measures and the use of subjective versus objective measures. Numerical examples are included throughout.
All Author(s) ListLeung L, Lam K, Cao D
Journal nameJournal of the Operational Research Society
Volume Number57
Issue Number6
Pages682 - 691
LanguagesEnglish-United Kingdom
KeywordsAHP; ANP; balanced scorecard; performance measurement
Web of Science Subject CategoriesBusiness & Economics; Management; MANAGEMENT; Operations Research & Management Science; OPERATIONS RESEARCH & MANAGEMENT SCIENCE

Last updated on 2020-25-11 at 00:47