Effects of trusting and being trusted on team citizenship behaviours in chain stores
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AbstractPrevious studies showed a robust and positive relationship between subordinates' trust for leaders and their individual organizational citizenship behaviours. Building on this foundation, we examined two extensions. First, based on the team citizenship behaviours approach, we studied whether the same relationship held at the group level. Second, drawing from literature on leadership and self-efficacy, we studied whether leaders' perceptions of being trusted by their subordinates mattered in this trust relationship; we also examined how this perception affected team citizenship behaviours. Results showed that subordinates' trust for leaders and team citizenship behaviours were positively related at the team level. When leaders felt more trusted, teams showed more citizenship behaviours. Beyond these main effects, leaders' felt trust was found to negatively moderate the relationship between staff trust for leaders and team citizenship behaviours. Theoretical and practical implications of this research are discussed.
All Author(s) ListLau DC, Lam LW
Journal nameAsian Journal of Social Psychology
Detailed descriptionvol. 11
Volume Number11
Issue Number2
PublisherWiley: 12 months
Pages141 - 149
LanguagesEnglish-United Kingdom
Keywordschain store management; interpersonal trust; team citizenship behaviour
Web of Science Subject CategoriesPsychology; Psychology, Social; PSYCHOLOGY, SOCIAL

Last updated on 2020-17-09 at 02:06