Organizational media choice in performance feedback: a multifaceted
Publication in refereed journal

香港中文大學研究人員

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摘要This study was designed to examine media choice in performance feedback, an organizational communication process that has been overlooked in the literature. Specifically, we adopted a multifaceted approach and examined how contextual variables in feedback, variables identified from media choice theories, and individual differences in media perception influenced selection of a medium to communicate performance information. A policy-capturing survey was administered to 178 full-time employees in Hong Kong. Participants read feedback scenarios and provided media preference ratings of face-to-face, telephone, electronic mail, and written communication. Results showed that the three facets jointly influenced media choice. Given that communication quality is partly determined by the medium selected, the present work sheds light on the understanding of initiation process in performance feedback.
著者Au AKC, Chan DKS
期刊名稱Journal of Applied Social Psychology
出版年份2013
月份2
日期1
卷號43
期次2
出版社Wiley: 12 months
頁次397 - 407
國際標準期刊號0021-9029
語言英式英語
Web of Science 學科類別Psychology; Psychology, Social; PSYCHOLOGY, SOCIAL

上次更新時間 2020-07-08 於 00:58