The impact of internal integration and relationship commitment on external integration
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AbstractSupply chain integration (SCI) among internal functions within a company, and external trading partners within a supply chain, has received increasing attention from academicians and practitioners in recent years. SCI consists of internal integration of different functions within a company and external integration with trading partners. While both supply chain internal and external integration have been studied extensively, our understanding of what influences SCI and the relationship between internal and external integration is still very limited. This paper argues that external integration with customers and suppliers is simultaneously influenced by internal integration and relationship commitment to customers and suppliers. Internal integration enables external integration because organizations must first develop internal integration capabilities through system-, data-, and process-integration, before they can engage in meaningful external integration. At the same time, before external integration can be successfully implemented, organizations must have a willingness to integrate with external supply chain partners, which is demonstrated by their relationship commitment.
All Author(s) ListZhao XD, Huo BF, Selen W, Yeung JHY
Journal nameJournal of Operations Management
Volume Number29
Issue Number1-2
Pages17 - 32
LanguagesEnglish-United Kingdom
KeywordsChina; External integration; Internal integration; Ownership; Relationship commitment
Web of Science Subject CategoriesBusiness & Economics; Management; MANAGEMENT; Operations Research & Management Science; OPERATIONS RESEARCH & MANAGEMENT SCIENCE

Last updated on 2021-10-01 at 00:30