Application of two under-researched typologies in crisis communication: Ethics of justice vs. care and public relations vs. legal strategies
Publication in refereed journal

香港中文大學研究人員
替代計量分析
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其它資訊
摘要This study investigates organizations’ crisis responses by adopting two extant, under-researched typologies—public relations vs. legal strategies and ethics of justice vs. care approaches. Through content-analyzing organizational responses to three well-known crises, the study observes that the public relations strategy is used more often than the legal strategy. It also finds that when the examined organizations respond to their crises, they tend not to emphasize ethical approaches, though when they do it is more often the ethics of justice approach than that of the ethics of care. Therefore, this study urges organizations to reflect on whether their crisis communication and management decisions lack sufficient emphasis on ethical approaches, especially on the interpersonal and situational aspects of involved publics in crises. If such deficiency exits, it would be problematic because these interpersonal and situational aspects, when addressed strategically, can help an organization to rebuild post-crisis reputation and maintain positive relationships with its publics in the long run.
著者Tao Weiting, Kim Sora
期刊名稱Public Relations Review
出版年份2017
月份11
卷號43
期次4
出版社Elsevier
頁次690 - 699
國際標準期刊號0363-8111
電子國際標準期刊號1873-4537
語言英式英語
關鍵詞Crisis communication, Public relations strategy, Legal strategy, Ethics of justice, Ethics of care

上次更新時間 2019-17-10 於 04:48